#Apple store san francisco genius pro#

“Over the years, I’ve built great relationships with many of our regular customers. Tom’s enthusiasm for connecting with others has given him a bit of a following. In the store, we have this wonderful approach to the customer experience called ‘Let’s find out together.’ I love how each conversation begins a shared interest in learning something new.” “I’ve learned so much by exploring different things with my customers.

He also considers it a bonus that, while he’s teaching others, he picks up new bits of knowledge along the way.

Drawing on his strengths as a natural teacher, he’s found success in leading Today at Apple sessions in the store as well as virtual sessions online. Tom helps people discover the endless possibilities of what they can do with Apple products. “People come in with some incredible ideas for their projects, and they feel great when I help them bring those ideas to life.

#Apple store san francisco genius pro#

By combining those skills with the core Apple Store training everyone receives, as well as additional Creative Pro training, he was able to build a foundation for a new career. Everyone brings something different to their work, and Tom brought creativity and technical experience. And now, as I focus on both my education and my career, I have new Apple dreams.”Īfter a 30-year career in video production, Tom joined the Creative team for his first experience working in retail. “Believe it or not, it was kind of a childhood dream to work at the Apple Store. Next up, she’s planning on becoming a Technical Expert, and looking forward to adding new certifications and training programs to her skill set. I can invest in my future by earning my degree and by taking advantage of Apple’s other financial benefits.”Īs she navigates each college semester, Serene is intent on growing her experience at Apple. “Apple really provides you with all the resources to succeed - right now and throughout your career here. Serene believes that her store’s leadership has been instrumental in her ability to envision a long-term career at Apple after graduation. The tuition reimbursement program helped make that possible.” Through my experience as a Technical Specialist, I grew to realize how much I enjoy working with technology and switched my major to computer engineering. “Working at Apple has actually made me rethink my academic goals. The flexible schedule that worked around her course load was a must-have, and the education expense benefits were a love-to-have. Serene wanted to work part-time while in college, and the Apple Store offered her that and more.